Privacy Policy for 8bet.co.sz

At 8bet.co.sz, we are committed to protecting your privacy. This Privacy Policy explains the information we collect, why we collect it, and how we use it to safeguard your personal information. Please read the full information so that you have a better understanding of how we operate.

Agreement and Updates

This privacy policy is an agreement between you and 8Bet, as defined in our Terms and Conditions. We may update this policy periodically and will notify you of any changes by posting the revised terms on our platforms. We encourage you to review this policy regularly.

Information Collected

Personal information includes any data that can identify an individual, such as your first and last name, date of birth, credit card details, home address, email address, phone number, and other contact information. When you visit 8Bet, register for an account, or use our services, you may be asked to provide personal information. This includes contact details, shipping information, billing information, transaction history, website usage preferences, and feedback. We store this information on servers located in Malta and other necessary locations. Additionally, we maintain a unique activity log that collects administrative and traffic information, such as your source IP address, time and date of access, web pages visited, language use, software crash reports, and browser type. This information is essential for providing and enhancing our services. We never collect Personal Information without your knowledge.

Means of Collecting and Processing Data

By using our services, we may automatically collect certain data. We may also obtain personal information if you provide it through our services or other communications with us. Additionally, we may receive Personal Information from third-party vendors whose customer lists have been lawfully obtained. We may hire third-party service providers for technical assistance, processing online transactions, and maintaining your account. We ensure that our agreements with third-party service providers protect your privacy.

Information Use

We use the Personal Information we collect to deliver our services, provide customer support, conduct necessary security and identity verification checks, process online transactions, assist with third-party promotions, meet business requirements, and for other related purposes. We may share your Personal Information with our carefully selected partners, who may also share it with other parties under data-sharing agreements. We use your personal information to provide you with promotional offers and information about our products and services, as well as those of our partners. By creating an account, you give us permission to inform other users who have saved your phone number in their contacts list that your number is registered with an account. Occasionally, we may request information through surveys or contests. Participation is voluntary. If you win a contest or receive a prize, you agree to let us use your name and likeness for advertising and promotional purposes without additional compensation, except where prohibited by law. We may use your personal information, such as your phone number, to send you information about our products, services, and promotions, unless you opt out of receiving such information.

Telephone Calls

All calls to and from our Customer Contact Center are recorded for training, security, and query resolution purposes.

Certain Excluded Disclosures

We may disclose your personal information if required by law or in good faith to: (1) comply with legal processes; (2) protect and defend our rights or property; and (3) safeguard the personal safety of users or the public. If we suspect you of fraudulent activity, we reserve the right to share this information with other online gaming sites, banks, credit card companies, and appropriate agencies. We may also make data anonymous for research on addiction prevention.

Access

You have the option to opt out of receiving promotional communications by selecting the opt-out option on our site or services, via email, or by writing to us at Customer Service, Dr Sishayi RoadMbabane, Hhohho Region, H100 Eswatini. Contact us to check the accuracy of your Personal Information, update it, or address any concerns about its use. We may update your information if you provide the necessary evidence. We will retain your personal information as required by the law.

Consent to Use of Electronic Service Providers

To play real money games, you must send and receive money through third-party electronic payment processors and financial institutions (ESPs). By agreeing to this Privacy Policy, you consent to your Personal Information being shared with ESPs for transaction processing and, if necessary, transferred outside your country. We take steps to ensure our agreements with ESPs protect your privacy.

Consent to Security Review

We may conduct a security review to verify your identity, age, and registration data, and to validate your use of our services and financial transactions for compliance with our Terms and Conditions and applicable law. By accepting our Terms and Conditions, you authorize us to use and disclose your Personal Information for these purposes, including transferring information outside your country if necessary. Security reviews may include obtaining a credit report and authenticating your information against third-party databases. You agree to provide any requested information or documentation for these reviews.

Security

We prioritize information security and store all personal information in a password-protected database within our secure network, protected by state-of-the-art firewall software. Our services support TLS (Transport Layer Security) Version 1.2. We ensure our subsidiaries, agents, affiliates, and suppliers also maintain adequate security levels.

Protection of Children

Our services are intended for individuals who are 18 years of age or older or have reached the lawful age in their jurisdiction. By providing personal information, you confirm that you meet this age requirement. We have measures to detect and prevent minors from accessing our services. If we determine that a minor has submitted personal information, we will delete it from our records.

International Transfers

Personal Information may be stored and processed in any country where our affiliates, suppliers, ESPs, or agents have facilities. By using our services, you consent to the transfer of information outside your country, including to countries with different privacy laws. We take steps to ensure that our agents, affiliates, and suppliers comply with our privacy standards, regardless of location.

Third-Party Practices

We cannot guarantee the security of information or images shared with third-party websites linked to or from our services. Please note that the information collected by third parties who manage our affiliate or other programs is governed by their privacy policies, not ours. We are not responsible for the practices, actions, or policies of such third parties. If you have questions about a third party’s information practices, please review their privacy policy.

Legal Disclaimer

Our services are provided on an ‘AS-IS’ and ‘AS-AVAILABLE’ basis. We are not liable for any damages arising from the use or release of Personal Information. We are not responsible for events beyond our control and cannot guarantee error-free performance regarding your privacy.

Mergers and Other Events Requiring Transfer

In the event of bankruptcy, insolvency, acquisition by a third party, asset sale, merger, or asset transfer, we reserve the right to transfer your personal information to potential and subsequent business and merger partners. By agreeing to our terms and conditions, you consent to this transfer.

Consent to Privacy Policy

By clicking ‘Submit’ or ‘I agree’ during registration or by continuing to use our services, you agree to this privacy policy. This is our entire and exclusive privacy policy, superseding any earlier versions. It should be read in conjunction with our Terms and Conditions and any additional applicable terms posted on our platforms. We may periodically update this privacy policy and will notify you by posting the modified terms on our platforms. Please review this policy regularly.